1. We respect your privacy

• This Website is owned and operated by syoh Australia Pty Ltd (ABN 95 623 712 774) (“syoh”). We respect your right to privacy and are committed to safeguarding the privacy of our customers, App and website visitors. This policy sets out how we collect and treat your personal information.
• We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
• "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
• You may contact us in writing to support@syoh.com.au for further information about this Privacy Policy.

2. What personal information is collected

• syoh will from time to time, receive and store personal information you submit to our website, www.syoh.com.au (“Website”) provided to us directly or given to us in other forms.
• You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
• We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
• Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

• syoh collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
• By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

syoh may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available.

syoh will use personal information only for the purposes that you consent to including to:

• provide you with products and services during the usual course of our business activities;
• administer our business activities;
• manage, research and develop our products and services;
• provide you with information about our products and services;
• communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
• investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our Website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

If the users account is deactivated by the user or gets blocked due to irregular activities, the user data will be retained by syoh for audit and legal purposes.

5. Disclosure of your personal information

• syoh may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
• If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. Security of your personal information

• syoh is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
• Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with these requirements and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@syoh.com.au.
• We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

8. Complaints about privacy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@syoh.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

• Please be aware that we may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our Website. Please check back from time to time to review our Privacy Policy.

10. Website

• When you visit our Website

  When you come to our Website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

• Third party sites

  Our Website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that syoh is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each and every website that collects personal identifiable information.

11.  Cookie Policy

Last updated: 26th February 2021

This Website (referred to in these “terms of use” as the website) is owned and operated by syoh Australia Pty Ltd, who is referred to in this Cookie Policy as “we”, “us”, “our” and similar grammatical forms.

Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.

General information about visits to our Websites is collected by our computer servers, with small files “cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse in not personal information as described in the Privacy Act.

1. Why do we use “cookies” and other web use tracking technologies?

   1. When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.

   2. We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

   3. We collect information using “cookies” and other tracking technologies for the following reasons:

      1. to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

      2. to provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;

      3. to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and

      4. when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

   4. Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

   5. In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

2. What are your choices regarding cookies?

   If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.